Have you ever NOT tipped a waiter/waitress?

Wednesday, July 29, 2009

My new restaurant (unit)

well it has been a while since i last posted
I moved to a new state and just got my net back

The new location for the company i work at totally sucks. I am used to running anywhere from 1-2 thousand $$$ a night on Friday night. I am lucky if I run $300 at this new store.

The customers for the most part are the same as they were back home, ave not really got to know any of them real well yet.
Will keep you informed as they come

Thursday, June 11, 2009

Rainy Weather and that one customer that makes your day.

Now I know people will go out to eat. But when you are under a TORNADO WATCH, why would you risk it?

Even if you did, which is up to you. Remember the staff had to risk their lives just like you did to get there. So go easy on them.

I had one particular group of customers, that complained about everything to due with their order. First we were super busy and the cook (Manager) was stuck putting up our weekly delivery, so the waitstaff had to cook their own food. So it took time to get the orders out.
Second the floors were wet, HELLO IT WAS RAINING OUTSIDE, do you really expect the floors to be perfectly dry?
Next they felt because their food did not come out fast, they should get it for free. WHY? Did they not see the restaurant completely filled and the waiter/waitresses running around trying to take care of everybody as they came in?
When it was all said and done, they grudgingly paid their bill, and said they left the tip on the table. I apologized for the food taking so long to get out, and for the wet floors due to inclement weather and went to bus their table. The tip they left was this:

They took every napkin from the dispenser and poured Tabasco, as well as steak sauce, ketsup, and Worchesire sauce (we keep the condiments on the tables at all times) all over them, the salt and pepper shaker were opened and poured all over the table, the sugar shaker was the same way. Underneath all that, they left a penny.
I would expect this from a bunch of kids (to a point), but grown adults should know better. I was so pissed off it affected my next table, who saw all the mess they left.
They had the same complaints, but when they left, they tipped me $50.00 on a credit card. (their bill was only about $3) All they had was coffee to try and wait out the rain.

Wednesday, June 10, 2009

Woman hungry District Manager

Today my District manager was so involved with hitting on a female customer, he actually got mad when a waitress put in her order.
He was mad when I did not cook her order and mine. I was not getting paid to cook, as it was his job today.
He accused both the waitress and myself of "cock blocking him". It was kind of funny.
Little did he realize the customer was a semi-regular. She comes in once a week.
He begged me to give her his number next time she comes in.

Should I do this? What would you do in my position? Would you do as your manager asked, and give this customer his number, or would you let him do his "own" match making?

I feel he should do it himself. He can come in on a day he has off and wait to see if she shows up if he really wants to hook up with her.
But that is just me.

Monday, June 8, 2009

Have you ever had the most annoying "regulars"?

You know the type. They come in everyday and stay for hours on end and can be extremely demanding.
In my tenure in the restaurant, I have a family just like that. This "couple" will come in at least 3 times a day and stay for 3-4 hours at a time. They only drink coffee and maybe once in a blue moon will order food. This is not the real problem though. It is that they are way to demanding, and if they have to wait more than a minute for a refill, they get all pissed off.
If "Their" booth is taken, they get all huffy and give the stink eye to the people taking their booth till that customer leaves. Then they feel like because they are regulars, that they can get up and move to that booth and complain that it is dirty.
my advice "Give us a F**king minute to clean it before plopping your FAT A**ES into the dirty booth.
They also bring their dogs, and want us to give them "Scooby Snacks" scraps from the plates customers leave. They feel that it was already paid for so it can go to their mutts. Have you ever heard of "HEALTH CODE VIOLATION"???

Then to top it all off, the other day, the booth they ALWAYS sit in was broken. there was a sign saying do not sit here, but they chose to ignore that. Then proceeded to Complain that the booth seat was wobbly when the "wife" sat down and almost ended up on the floor. do you think they got up and moved to a proper booth? NO, they did not. They sat in the broken booth and fussed all about it.

Non-tipping customers

Now I know the economy is not the greatest, but when a customer pays a $20.00 (roughly) bill with a Benjamin ($100 bill. lol) you would think they could leave you a few dollars on the table as a tip for the good service you gave them.
But no, they want to be cheap and stiff you.

This happened to me last night, I had this couple come in, and they both ordered an All-Star Special, which for those who have never been to a Waffle House comes with 2 eggs (any style), toast, Hash browns (or grits), bacon (or sausage), and a waffle or biscuit and gravy for just $5.99.

These customers ordered that and a Soft drink a piece. I made sure they had all the stuff they needed. I even gave them extra plates to share with their kids since they did not order anything for them. They never had to ask for anything. But when they left, the whole area was a pig pen, despite my efforts to pre-bus the area, and remove any trash and empty dishes off the table.

I had them laughing and joking the whole time they were there, which was hard considering they did not speak any english. They only spoke Spanish
. I even catered to that fact, and conducted every bit of there visit in Spanish. Still they stiffed me.

I feel customers should know, that when you go out to eat and get waited on, in the US, the waiter/waitress is only making $2.15 an hour. We rely on our tips. If you don't tip, you really think we want you coming back?
Just stay at home next time.

Getting ready to Leave For Arkansas

Well as this is my first post to this blog, I will start out by saying. I have worked for the same little diner (lol) for 10 years. I am in the process of relocating from a company owned unit in Texas to a Franchise in Arkansas.
Over the years I have seen many things in this restaurant that is why I called this Blog As the Waffle Burns.

You never know what you will see in a my work place. From Kidd Rock getting into a fist fight to Prostitutes turning tricks in the parking lot.

Stay tuned to hear more stories later as I collect them. For now welcome.